Return Policy

What Are My Return Options?

We at Stage Nine Entertainment Store, Inc. work hard every day to enrich the lives of our customers, whether you come to us online, visit our store or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement or return.

 

Most items purchased from stagenine.com are considered eligible for return/refund if they:

  • Are not animation art (paintings, digital prints, giclees, framed artwork, canvas artwork, etc).
  • Are in "like new" condition
  • Are free of cosmetic defects and in perfect working condition
  • Have all original parts, inclusive of any included inserts or additional materials.
  • Are in original packaging and packaging has minimal damage
  • Are returned to the store or postmarked within 30 days of original delivery

Return in store

You may return any item purchased on stagenine.com that meets the above eligibility criteria at our brick and mortar location, Stage Nine Entertainment Store at 102 K Street, Sacramento, CA 95814. We recommend that you call ahead to verify our current store hours. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.

 

Return by mail via the carrier of your choice

If you received a packing slip, place a copy of the packing slip in the box with your return. If you did not receive a packing slip, you may use a printed copy of the confirmation email you received when placing your order. Then, place the completed form in the box with your return. Put the return label on the package, add postage and mail it via the carrier of your choice. Returns will be processed and your refund issued within 5 business days from the receipt of your item(s).

If the item(s) you purchased arrive damaged or are in any way defective, please contact us for further instructions.