Shipping

Currently, we only ship to the continental United States, Hawaii, Alaska, and Puerto Rico.

If you live in another country, we may still be able to assist you!  Please contact us to see if special arrangements can be made to accommodate your order.

If your shipping address is in a country we do not ship to, you will not be able to complete your order.

Orders received before 2PM PST with items that are in-stock and ready to ship generally ship the same day. If your order arrives after our shipping cutoff, your item will ship the following business day (Monday thru Friday).   We do not ship orders on Saturdays or Sundays.

If there are items in your order that are unavailable, we will delay shipping until all items are in-stock and ready.   We will always let you know if this happens and provide you alternative options.

The majority of our orders ship Priority Mail via the United States Postal Service.  Larger or heavier items may ship via UPS Ground. 

Due to the current pandemic, USPS and UPS are not currently enforcing signature requirements.

Shipping and tracking information will be automatically sent to you via email or SMS (text message) as soon as it becomes available.

Shipping rates are calculated in real-time with the USPS or UPS shipping systems and are based on the weight of the item(s) in your order.  Some categories of items such as animation art or other high-end items are shipped with larger packaging to insure that your order is protected in shipping.  This will occasionally impact final shipping charges.

While all items that we ship are packaged well, damage in shipping can and does occasionally happen. If an item(s) in your order has been damaged while in transit, please document everything! Including photos of the box, original packaging, time of delivery, and any other information that may be relevant.  Once you have this info, please contact us for assistance.

Products and Ordering

We strive to keep our inventory as up-to-date as possible, however, there may be certain circumstances that are beyond our control (in-store shoplifting, shrinkage, damage etc) that will allow you to purchase and pay for an item that is actually no longer is stock.

We hate it when this happens! In these rare cases, a member or our team will personally reach out to you to determine if you would like to cancel the item(s) for a full refund or wait for the items to become available again.

We try to keep our inventory as accurate as possible. 

If an item appears on our website and says "Out of Stock", it is generally unavailable. 

Occasionally, something that says "Out of Stock" may actually be available! (weird, right?!)

Please feel free to check in with us to verify an item's availability.

We carry certain items from various collections that are only available to us as special orders.  These types of items will appear on our site as 'in-stock' and can be ordered just like any other item.  When we receive orders for these types of items we will immediately forward the order to the studio or manufacturer of the item and they will drop-ship your order to you directly. 

This can sometimes add an additional day or two to the total shipping time.

We do not accept phone orders. This insures that your payment information is kept secure at all times and keeps our store 100% PCI compliant.

Yes!  Any item for sale on our website is eligible for in-store pickup.  This option will be available when you checkout and pay for your order.

We strive to have all in-store pick up orders ready within 4 hours.  Often it will be much faster, but somtiems it may take longer. 

As soon as your order is ready, we will send you an email and/or SMS (text message).

Our pick-up hours are from 10AM to 5PM.

We are located at 102 K Street, Sacramento, CA 95814. 

Sure! Just be sure they have all of the order details, such as the order number, name on the order, and the item(s) they are picking up.

Generally, yes.  Particularly in California. Sales tax is automatically calculated based on the sales tax laws in the city or region that your order is shipping to.

We accept all major credit cards and smartphone-based payment services (Apple Pay, Google Pay) for online purchases. 

We only accept Visa and Mastercard in our physical locations.

In some circumstances, yes. If you change your mind about something you've ordered online, we will ask that you pay any return shipping and handling fees and also a possible re-stocking fee (depending on the item).

Returned items must be in 100% like-new, unopened condition to be eligable for refunds.

Artwork is not eligible for return / refund unless damaged in shipping. 

If you live in the greater Sacramento area, you may also return your items in-person to our physical location in Old Sacramento, CA.  Please make prior arrangements about your return with our online customer service team before arriving to complete your return.

Our in-store sales associates will generally not be able to answer questions about your specific order or situation. They will also not be able to issue your refund. 

Refunds for online purchases are refunded to the original method of payment.

Please see our return policy for more details.

Other Situations

You can contact us through our contact page! We will be happy to assist you.