Shipping

Currently, we only ship to the continental United States, Hawaii, Alaska, and Puerto Rico.

If you live in another country, we may still be able to assist you!  Please contact us to see if special arrangements can be made to accommodate your needs.

Unfortunatley, we do not ship these types of addresses at this time.

Orders received before 2PM PST for items that are in-stock and ready to ship generally ship the same day. If your order arrives after our shipping cutoff, your item will ship the following business day (Monday thru Friday).  

We do not currently ship orders on Saturdays or Sundays.

If there are items in your order that are unavailable or out of stock, we will delay shipping until all items are available and ready to ship.   We will always let you know if this happens and provide you alternative options, including the option to cancel your order.

The majority of our orders ship Priority Mail via the United States Postal Service.  Larger or heavier items may ship via UPS Ground. 

Due to the current pandemic, USPS and UPS are not currently enforcing signature requirements and both are experiencing intermittent shipping delays.  As we are not in control of either service, we are unable to quote exact shipping times for any order.

Once your order has shipped, tracking information will be automatically sent to you via email or SMS (text message).

The vast majority of items sold on our online store ship for $5.00.  For items that do not fall under this category, shipping rates are calculated in real-time with the USPS or UPS shipping systems and are based on the combined weight and dimensions of the item(s) in your order.  Some types of items such as animation art or other high-end collectibles are shipped with added packaging to insure that your order is protected in shipping.  This cam impact final shipping charges for these types of items.

Due to certain constraints,

Valid online at stagenine.com for a limited time. $5.00 flat-rate standard shipping will be automatically applied to all orders with the purchase of regular priced merchandise. No promo code needed. No price adjustments on previous purchases. Cannot be combined with any other offers. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states, Alaska, Hawaii, and US territories. only. Not valid for international delivery addresses P.O. Boxes, and APO/FPO addresses.

Some items such as framed animation art, high-value or heavy collectibles, and rare items are not eligible for $5.00 flat-rate shipping.

While all items that leave our store are carefully and thoughtfully packaged, damage that occurs in shipping can happen. If an item(s) in your order has been damaged while in transit, please document everything! Including photos of the box, original packaging, time of delivery, and any other information that may be relevant.  Once you have this info, please contact us for assistance.

Products and Ordering

We strive to keep our inventory as up-to-date as possible, however, there may be certain circumstances that are beyond our control (in-store shoplifting, shrinkage, damage etc) that will allow you to purchase and pay for an item that is actually no longer is stock.

We hate it when this happens! In these rare cases, a member or our team will personally reach out to you to determine if you would like to cancel the item(s) for a full refund or wait for the items to become available again.

If an item appears on our website and says "Out of Stock", it is generally unavailable. 

Please feel free to check in with us to verify an item's availability.

Since some items in our store are considered non-returnable (animation art), we require all customers to read and agree to our return policy and general terms of service before proceeding to checkout.

If you have any questions about our return policy or TOS, please contact us.

We carry certain items from various collections that are only available to us as special orders directly from the vendor.  These types of items will appear on our site as 'in-stock' and can be ordered just like any other item.  When we receive orders for these types of items we will immediately forward the order to the studio or manufacturer of the item and they will drop-ship your order to you directly. 

This can sometimes add an additional day or two to the total shipping time.

We are unable to process orders over the phone.  We apologize for any inconvenience.

Yes!  Any item for sale on our website is eligible for in-store pickup.  This option will be available when you checkout and pay for your order.

We strive to have all in-store pick up orders ready within 4 hours.  Often it will be much faster, but sometimes it may take longer. 

As soon as your order is ready, we will send you an email and/or SMS (text message).

Our pick-up hours are from 10AM to 5PM. Monday-Friday.

We are located at 102 K Street, Sacramento, CA 95814. 

Sure! Just be sure they have all of the order details, such as the order number, name on the order, and the item(s) they are picking up.

Generally, yes.  Particularly in California. Sales tax is automatically calculated based on the sales tax laws in the city or region that your order is shipping to.

We accept all major credit cards and smartphone-based payment services (Apple Pay, Google Pay) for online purchases. 

We only accept Visa and Mastercard in our physical store locations.

Please refer to our detailed return policy and terms of service for more information.

Other Questions

You can contact us through our contact page! We will be happy to assist you.