Return Policy & Terms of Service

Answers to most questions can be found on our Frequently Asked Questions page. 

Item Availability & Fulfillment: sells a mixture of in-store (on-the-shelf and backstock) and special-order items. When you place an online order with us, your item(s) will either be picked from our in-store inventory OR drop-shipped directly to you from one of our vendors (if available).

In some situations, items that you have ordered from may become unavailable before your order can be fulfilled.  In order to minimize impact to our customers in such situations, we place a temporary "pending" authorization on your payment method rather than debit your account at the time of sale. If we are unable to fulfill your order, we will notify you via email and release the pending authorization placed on your payment method. Please note that it may take up to 3 business days for this authorization to be removed from your account (this time period is dependent on your financial institution). 

What Are My Return Options?

We at Stage Nine Entertainment work hard every day to enrich the lives of our customers, whether you come to us online, visit our store or invite us into your home. If you are not fully satisfied with your purchase, we're help you with a replacement or a return.

Many items purchased from Stage Nine Entertainment Store and our website are considered eligible for return/refund if they:

  • are NOT animation art (paintings, digital prints, giclees, framed artwork, canvas artwork, etc). All animation art sales are final unless damage occurs production or in shipment.
  • are in "like new", unopened or unworn condition.
  • are free of cosmetic defects.
  • have all original parts, inclusive of any included inserts or additional materials.
  • are postmarked within 10 days of original receipt
  • are accompanied by the original purchase receipt OR we can otherwise verify your identity as the original purchaser.

Returns for items purchased inside our physical stores

You may return any item purchased our physical locations that meets the above eligibility criteria. Please have your receipt in-hand.  Refund are issued to the payment type used during the original purchase. 

Returns for items purchased online

You may return any item(s) purchased on our online store that meets the above eligibility criteria. To arrange a return from an online order, please contact our online support team.  Please do not attempt to return item(s) purchased at inside our physical store prior to making arrangements with us.  Once your online order return is approved, we will provide shipping instructions.

Customers are all responsible for all return shipping and handling costs unless the item(s) being returned were defective, incorrectly fulfilled, or damaged in transit prior to delivery. Return or exchange requests for personal reasons, such as 'changed my mind', or apparel too big/too small do not qualify for free return shipping.

Authorized returns must be received within 14 days in order to be eligible for refund. Returns not received within this time period will be cancelled and will no longer qualify for a refund. Refunds are not issued until your items are received and inspected. 

Items Damaged in Shipping

Return eligibility for item(s) that have been damaged in shipping or are otherwise defective will be evaluated on a case-by-case basis.  Please contact us immediately if your item(s) arrives in less than perfect condition.  Photos of the damage and a thorough description of the condition of the item(s) is generally helpful and helps to expedite the return process. 

Late Deliveries

We are unable to guarantee delivery times frames for any order and we are unable to authorize refund or return requests due to concerns caused by shipping delays that are beyond our control.

Terms of Service

These Website Standard Terms and Conditions (these “Terms” or these “Website Standard Terms and Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.

This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.

  1. Intellectual Property Rights

Other than content you own, which you may have opted to include on this Website, under these Terms, Stage Nine Entertainment Store, Inc, and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.

  1. Restrictions

You are expressly and emphatically restricted from all of the following:

  1. publishing any Website material in any media;
  2. selling, sublicensing and/or otherwise commercializing any Website material;
  3. publicly performing and/or showing any Website material;
  4. using this Website in any way that is, or may be, damaging to this Website;
  5. using this Website in any way that impacts user access to this Website;
  6. using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
  7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
  8. using this Website to engage in any advertising or marketing;

Certain areas of this Website are restricted from access by you and Stage Nine Entertainment Store, Inc. may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.

  1. Your Content

In these Website Standard Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Stage Nine Entertainment Store, Inc. a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be infringing on any third party’s rights. Stage Nine Entertainment Store, Inc. reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.

  1. No warranties

This Website is provided “as is,” with all faults, and Stage Nine Entertainment Store, Inc. makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

  1. Limitation of liability

In no event shall Stage Nine Entertainment Store, Inc. , nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Stage Nine Entertainment Store, Inc. , including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

  1. Indemnification

You hereby indemnify to the fullest extent Stage Nine Entertainment Store, Inc. from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

  1. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole,and such provisions shall be deleted without affecting the remaining provisions herein.

  1. Variation of Terms

Stage Nine Entertainment Store, Inc. is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.

  1. Assignment

Stage Nine Entertainment Store, Inc. shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

  1. Entire Agreement

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Stage Nine Entertainment Store, Inc. and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

  1. Governing Law & Jurisdiction

These Terms will be governed by and construed in accordance with the laws of the State of California, and you submit to the non-exclusive jurisdiction of the state and federal courts located in California for the resolution of any disputes.